Hi all,
we have problems with the payment via Stripe. We use it to collect the money but a few users of our makerspace delete their creditcard and we do not get any information about it.
Does anyone have a solution for that? We write a lot of emails regarding this problem to our users to keep their payment up to date.
Furthermore a lot of payments need to be authorized manually by the user. They sometimes get a push message from their bank but often not, so they dont know that the payment doesn’t went threw. With the same user the payment workds twice and the thrid time not and than it works once again automatically. That is really annoying.
All that means a lot of work for us to call and mail the users to pay their bills or renew their payment cards.
Does anyone of you have the same problems or any solution? Is that a problem with stripe or is it with the Bank? Can a user inform their bank to let the payment go threw everytime?
Thanks,
Johanna